Technical Support Executive (required) at TELUS Digital (India) Private Limited

KCS Group

Technical Support Executive

TELUS Digital (India) Private Limited is looking for Technical Support Executive

Job Description	We are seeking a skilled Technical Support Executive to join our backend operations team. This role involves providing technical support for internet services and coordinating with Tier 1 engineers and field engineers to ensure seamless service delivery and issue resolution. Required Qualifications Diploma, BTech, BCA or equivalent degree in Computer Science, Information Technology, or related field Strong understanding of internet services and networking fundamentals Knowledge of TCP/IP, DNS, DHCP, and other networking protocols Familiarity with ticketing systems and backend support processes Knowledge of circuit wiring, transmission parameters, testing & dispatch systems Preferred Skills Excellent problem-solving and analytical abilities Strong communication skills for effective coordination with technical teams Freshers are eligible to apply for the role Ability to work in rotational shifts Customer-focused mindset with attention to detail Ability to multitask and work under pressure Basic knowledge of troubleshooting tools and remote support applications Key Responsibilities Provide backend technical support for internet services and related infrastructure Coordinate with Tier 1 engineers and field engineers to troubleshoot and resolve technical issues Monitor, analyze, and escalate service-related incidents as per defined protocols Maintain accurate documentation of technical issues, solutions, and customer interactions Perform root cause analysis for recurring technical problems Support network connectivity issues, service outages, and performance degradation Assist in ticket management and ensure timely resolution within SLA parameters Collaborate with cross-functional teams to improve service quality and customer experience Participate in knowledge sharing sessions and maintain technical documentation Interview Date/ Time- 24th - 28th November 2025, 12.00 PM - 4.30 PM Venue Details- TELUS DIGITAL, Tower-6, UG Floor Candor TechSpace, Sector 135, Noida, Uttar Pradesh - 201 305
Work Experience	0 to 4 Years	Level	Junior - Executive, Assistant
Job Function	Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)	Vacancies	Not Specified
Industry	IT-Software	Job Location	Delhi/ NCR, Noida, India
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech	Salary	Not Specified
Key Skills	API, Java, Automation, Selenium
Company Info	Hands down, our culture is our competitive advantage. It s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we`ve come in our journey and acknowledges our innovative and transformative solutions offering. We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.
Address	Not Mentioned
Contact Number	Not Mentioned
Interview Dates	24, 25, 26, 27, 28/ Nov/ 2025
	Candidates are requesed to come for direct walk-in interview or contact at the above given number!

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