KCS Group

Technical Support Engineer   




  Twilio Inc. | American Cloud Company is looking for Technical Support Engineer



Job Description

Candidate should have 3+ years experience, with deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA). Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP.

Knowledge on Email protocols POP3 and IMAP and Client-Server protocol such as Tenet would be a HUGE plus.
Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/ TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
Ability to stand in the customer s shoes and demonstrated dedication to the customer experience.
Excellent written and verbal communication skills.
Excellence in task prioritization and evaluation of situational urgency.

Desired Skills-

Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Ability to influence and build effective working relationships with all levels of the organization.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Basic understanding of Curl command, Webhook.
Basic SQL knowledge to query data from snowflake.

Location-
This role will be remote, and based in either Karnataka, Maharashtra, Telangana, Tamil Nadu or New Delhi.
 

Work Experience

3 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Remote, WFH, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, SMTP, Internet Security, Troubleshooting


Company Info
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world`s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.
 


Address


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Contact Number


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