KCS Group

Technical Support Engineer   




  MphasiS Limited is looking for Technical Support Engineer



Job Description

We are looking for a detail-oriented and proactive Semi-Technical Analyst with strong communication skills and experience in handling international clients. The ideal candidate will have prior exposure to banking projects, with a good understanding of KYC (Know Your Customer) and AML (Anti-Money Laundering) processes. This role involves working on a research-driven project that demands analytical thinking, gathering data from multiple sources, and effective collaboration with global client partners.

Required Skills & Experience-

Excellent verbal and written communication skills in English.
Prior experience working with international clients is essential.
Proven experience in banking projects, especially related to KYC and AML domains.
Strong research and analytical skills ability to extract and interpret data from multiple sources.
Self-driven, organized, and capable of managing tasks independently with minimal supervision.

Good to Have (Preferred)-

Basic understanding of technical concepts or data tools (e.g., SQL, Excel, data visualization tools).
Familiarity with compliance platforms or banking systems.
Experience working in a research or consulting environment.
Knowledge of global regulatory requirements and financial compliance trends.
WORK FROM OFFICE 24/7 rotational shifts and rotational offs.

Key Responsibilities:

Communicate effectively with international stakeholders and client partners across multiple time zones.
Work closely with internal and external teams to gather and analyze information from diverse data sources.
Conduct in-depth research and analysis related to banking and compliance topics (e.g., KYC, AML).
Collaborate with technical and non-technical teams to support project requirements.
Prepare and present findings, insights, and updates to clients in a clear and professional manner.
Ensure timely delivery of project milestones while maintaining high-quality standards.

Interested candidates can send their updated resumes to bhavya.periyadan@mphasis.com
 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Mumbai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Banking Operations, Transaction Processing, Document Verification, Troubleshooting


Company Info
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
 


Address


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Contact Number


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