KCS Group

Technical Support Engineer   




  [24]7.ai India - International BPO is looking for Technical Support Engineer



Job Description

We are currently hiring for Voice & Technical Support roles at our Bangalore office, specifically focused on Printer and Point-of-Sale (POS) Software Support for a leading U.S.-based client.

Candidate should have a Bachelor s degree (BCA, BSc, or equivalent) with 2 to 5 years of experience in customer support/ call center or technical troubleshooting roles. Must have prior experience supporting U.S. clients. Strong communication skills (verbal & written); ability to understand U.S. accents. Experience with printer troubleshooting (thermal printers, receipt printers, etc.) preferred.

Familiarity with CRM tools (Salesforce experience is a plus
Basic knowledge of desktop, tablet, and peripheral device troubleshooting
Proficiency in French or Spanish is a plus.

Key Responsibilities-

Handle inbound/ outbound calls, emails, and chats for printer and POS-related issues
Troubleshoot software issues and hardware integration with store devices (printers, tablets, scanners)
Guide store staff with detailed step-by-step resolutions.
Escalate unresolved issues to Level 2/ 3 technical teams.
Accurately document issues and resolutions using CRM tools.
Adhere to defined SLAs and performance metrics (AHT, CSAT).
Stay informed on latest POS system updates and printer technologies.

What We Offer-

Opportunity to grow into Level 2/ Level 3 Support, QA, or Process Excellence roles
Hands-on training with industry-leading POS and Printer Support systems.
A collaborative, supportive work environment with career advancement opportunities.

Interested persons can send their updated resume to Nikhath.Kuroshi@247.inc.com
Reference: 247.ai ARC {Mohammad Nikhath Kuroshi-145}
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Software Support, Troubleshooting


Company Info
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

We believe work should be more than just a job - it should be a place where you feel valued, inspired, and empowered. From collaborative spaces to career-defining moments, we re proud to offer an environment where our people thrive, innovate, and shape what s next.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register