KCS Group

Technical Support Executive   




  iEnergizer Limited is looking for Technical Support Executive



Job Description

We are looking for enthusiastic and dedicated candidates to join our Technical Support Process. The role requires handling inbound customer calls and assisting with technical queries and troubleshooting. This is an excellent opportunity for freshers and experienced graduates who wish to build their careers in customer support with a premium technical process.

Designation: Technical Support Executive
Process: Technical Voice Process
Shift Timing: Day Shift (fixed)
Location: [You can add Noida/ Delhi NCR or actual location here]

Salary & Benefits

In-hand Salary: 20,000 per month
CTC: 25,000 (includes PF & ESI benefits)
Additional benefits as per company policy

Eligibility Criteria-

Freshers with good communication skills are welcome.
Tech Graduates are eligible.
Non-Tech Graduates must have at least 1 year of relevant experience.
Strong communication and problem-solving skills are mandatory.

Job Responsibilities-

Handle customer queries over phone calls related to technical issues.
Provide clear and accurate information or troubleshooting steps to customers.
Maintain a high level of professionalism and ensure excellent customer experience.
Escalate unresolved issues to the appropriate team when required.
Keep records of customer interactions and update the system accurately.

For Direct Applications, Contact:
HR Shweta 8130317502
 

Work Experience

0 to 5 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Delhi/ NCR, Noida, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Software Testing, Automation Testing, Manual Testing


Company Info
iEnergizer is a global provider of Business Process Outsourcing (BPO) solutions, offering a range of services to help companies improve their operations and customer experience. They focus on areas like customer service, collections, and back-office support, working across various industries. Founded in 2000, iEnergizer has grown to employ over 14,000 `iEnites` with delivery centers across multiple continents.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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