KCS Group

Technical Support Engineer   




  IBM (India) Private Limited is looking for Technical Support Engineer



Job Description

Candidate should have 4 year degree in Engineering, Computer Science, MIS, or equivalent with 3+ years of experience in technical support/ system implementation/ administration. Must have basic programming skills, e.g. HTML, SQL

Preferred Technical & Professional Experience-

Knowledge and application of Databricks
Certification from either AWS, GCP, or Azure

Job Responsibilities-

Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc...)
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
Collaborate with other departments in the company to achieve customer satisfaction

 

Work Experience

3 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, System Implementation/ Administration, Desktop Support, Troubleshooting


Company Info
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
 


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