KCS Group

Technical Support Specialist   




  OpenText | Information Management is looking for Technical Support Specialist



Job Description

Candidate should have a University/ College degree within a related discipline with 2 to 4 years of prior experience working on relevant technologies. Focused on scoping problems and strong troubleshooting ability. Knowledge of TCP/IP, Networking, Firewalls and troubleshooting, and traffic analysis, (e.g. Wireshark)

Willingness to work in shifts during weekdays and on-call during weekends
OS - Win/Linux - OS fundamentals, Troubleshooting fundamentals, Logs
Webservers - IIS/ WebSphere/ WebLogic/ apache/ tomcat/ Jboss

Job Responsbility-

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.

 

Work Experience

2 to 4 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Networking, Firewalls and Troubleshooting


Company Info
Open Text is the world`s largest independent provider of Enterprise Content Management software. The Company`s solutions manage information for all types of business, compliance and industry requirements in the world`s largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages.

Open Text offers an attractive and unique opportunity to be part of one of the fastest growing success stories in the Information Technology sector. Our talented and innovative team creates solutions that truly influence the way leading organizations do business. Imagine having the resources to influence tomorrow`s reality today, learning from the industries top talent and having fun while you do it! We are looking for people who think outside the box, dream big, thrive on change and innovate for today and tomorrow - people a lot like you.
 


Address


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