KCS Group

Technical Support Engineer   




  Flexera Software Private Limited is looking for Technical Support Engineer



Job Description

Flexera is seeking a Technical Support Engineer with a love of problem-solving to join the Technical Support Department in Bangalore

Candidate should be BE/ B.Tech in Computer Science, Computer Engineering or related field required.
Approx. 4 to 6 years of experience working with web applications
Basic programming skill in any language, preferably Java
Database knowledge and understanding of DB queries
Installation experience of any complex web product
Debugging skills for complex web product

Experience with working on a very large database
Experience in performance tuning of application and databases is a plus
Experience in working on various Operating system like Windows 10, Windows Server, various Linux platform
Very good communication skills, both written as well as spoken and should be a good at stake holder management
Exposure to salesforce as well as JIRA will be a plus

Key Responsibilities:

List three key areas of responsibility, details on specific activities
Product & Domain knowledge : Gather the product and domain related knowledge to help customers.
T2 Support Process and Workflow expertise : Become an expert in the process and workflow for Tier 2 cases
Team Leadership : Guiding and mentoring junior team members (as when required)
 

Work Experience

4 to 6 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Network Support, Troubleshooting


Company Info
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
 


Address


Not Mentioned


Contact Number


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