KCS Group

Technical Support Executive   




  Firstsource Solutions Private Limited is looking for Technical Support Executive



Job Description

We are seeking a customer-focused and technically skilled professional to join our Technical Support Voice Process team. The role involves assisting customers over voice calls with troubleshooting broadband connectivity issues, router/ modem configurations, Wi-Fi setups, and IP networking problems.

Required Skills:

Good verbal communication skills in English
Strong knowledge in broadband/ WIFI/ ROUTER/ IPS ADDRESS/ LAN
Experience in handling router and modem troubleshooting
Familiarity with operating systems (Windows, Mac, Android, iOS) for connectivity support.

Preferred Qualifications:

Fresher- Bachelors degree in BE/ B.TECH/ BCA are eligible to apply.
Post graduates are not eligible to apply and non tech graduates freshers are not eligible to apply.
Prior experience in a technical support voice process (1+ years preferred).

Key Competencies:

Problem-solving and analytical skills.
Customer-oriented attitude.
Willingness to work in rotational/ night shifts.
Quick learner and adaptable to new technologies.

Key Responsibilities:

Handle inbound technical support calls for broadband internet services.
Troubleshoot issues related to:
Router/ modem setup and configuration.
Wi-Fi connectivity and signal issues.
IP address configuration
DNS, DHCP, and network speed issues.
Device connectivity and LAN/ WAN issues.
Guide customers through step-by-step resolutions via phone.
Escalate unresolved issues to higher-tier support or engineering teams.
Document all customer interactions in CRM or ticketing systems.
Provide a professional and courteous customer service experience.
Educate users on best practices for router/Wi-Fi usage and device security.

Interview Date/ Time-
1st August 2025, 11.30 AM - 3.00 PM

Venue-
Brigade Tech Gardens, Kundalahalli,
Brookefields Green Avenue,
Kundalahalli, ITPL Main Road, Phase 2,
Brookefield, Bengaluru - 560 037

Contact - Bhanumathi
 

Work Experience

0 to 3 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web), Operations


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Voice Process (Broadband & Networking Services)


Company Info
Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside by connecting every Firstsourcer to the role s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our Digital First, Digital Now strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.

Our story is centered around our PEOPLE. From day one, you will have the opportunity to play a role in the way our story unfolds. You will be empowered to Aspire, Achieve, and Advance with benefits and opportunities both inside and outside the office. The way we measure, enhance and reward performance is designed to help you pursue your dreams in a culture of learning, meritocracy and excellence.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


1/ Aug/ 2025



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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