KCS Group

Technical Support Analyst - I   




  Oracle (India) Private Limited is looking for Technical Support Analyst - I



Job Description

As a Technical Solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers.

Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

Basic Qualifications:

A minimum of Six months experience and a Bachelor`s degree including:
An academic qualification in Computer Science Engineering, Information Systems, Software Engineering, or a related field.

Preferred Qualifications:
Knowledge on SQL,
Readiness to work during the shift from 5.30PM to 2.30AM IST.
Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.
Prospective employees need to be ready to work in different shifts and provide on-call support.

We encourage candidates from all backgrounds to apply.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Incident Management, SQL, Troubleshooting


Company Info
Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood Shores, California. The company primarily specializes in developing and marketing database software and technology, cloud engineered systems and enterprise software products particularly its own brands of database management systems. As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s challenges. We ve partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That s why we re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We encourage candidates from all backgrounds to apply.
 


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