KCS Group

Technical Support Engineer   




  Nokia Solutions & Networks India (P) Limited is looking for Technical Support Engineer



Job Description

The position requires a professional with a foundational understanding of networking protocols and products, who can independently handle troubleshooting and customer interactions with a focus on delivering service excellence. The role involves supporting experts with debugging, system analysis, and defect management, while also ensuring compliance with SLAs. Additionally, the individual will contribute to technical documentation, laboratory tasks, and product competency development.

You have:

Understanding of network-related disciplines with 1-2 years of relevant experience
Proven ability to troubleshoot complex network issues and ensure SLA adherence
Strong knowledge of protocols and products like GPON, MPLS, SDAN, and Wi-Fi 5/6
Proficiency in remote diagnostics and on-site support
Excellent written and spoken communication skills in English.

It would be nice if you also had:

Familiarity with software configuration, fault management, and functional testing.
Ability to perform installations in a lab setting and assist with technical documentation.
Knowledge of SQL, Linux, or programming languages (Java, Python), and familiarity with Nokia products (Lightspan, Altiplano, ISAM).

Perform tasks with moderate guidance, ensuring adherence to guidelines and policies.
Analyze information and propose solutions to resolve straightforward issues.
Assist experts in debugging, system-level tracing, and protocol flow analysis.
Support in identifying, reproducing, and characterizing defects.
Communicate with customers for moderate to complex cases, providing support.
Ensure escalated cases are handled within SLAs.
Assist in software configuration, fault management, and functional testing.
Aid senior experts in creating technical documents and guidelines.
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, Telecom


Vacancies
Not Specified 


Industry
Entertainment/Media/Dotcom 


Job Location
Delhi/ NCR, Gurgaon, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Networking, Customer Support, Troubleshooting


Company Info
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
 


Address


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