KCS Group

Technical Support Engineer   




  Adyen | A Dutch Payment Company is looking for Technical Support Engineer



Job Description

Candidate should have a minimum of 3 years experience in Technical Support, Product Support, Software Support. Must have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests. Provide technical assistance to merchants and troubleshooting via phone, web-based tools and email.

Capable of making quick, informed decisions under pressure while prioritising tasks based on urgency
Able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code
Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
You`re a team player who takes responsibility for tasks and you enjoy working independently

Experienced in collaborating with globally distributed, multicultural teams, with a deep understanding of cultural nuances
You like going the extra mile to ensure customer satisfaction and delight
You have strong written and verbal communication skills
Must be willing to travel globally where required.
Will be expected to work weekends and evenings as part of a rotational shift basis.

As a Technical Support Engineer, based in Bengaluru, you will be part of a team that operates as a key point of contact with Adyen s merchants across the globe. You will work directly with a variety of other Adyen teams across the technology, commercial and operational sphere to deliver the merchant support model. The service Adyen Technical Support team provides to the merchant has a direct impact on their ability to take payments and further grow their business.

You will be an extremely merchant-focused, highly motivated individual that thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate across time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams.


 

Work Experience

3 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
Banking/Finance/Insurance 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Product Support, Software Support, SQL, JavaScript, Python


Company Info
Adyen (AMS: ADYEN) is the payments platform of choice for many of the worlds leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Casper, Bonobos and LOreal.

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
 


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