KCS Group

Technical Support Engineer   




  Avalara Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be BE/ MCA or MCS with 2+ years in a technical support environment supporting software or SaaS products.
In depth technical expertise in supporting software or SaaS products, with a focus on APIs.
Experience with a mainstream ERP/ CRM/ Accounting software package, such as: NetSuite, Microsoft Dynamics/ D365/ AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems.

Demonstrate examples of important Avalara Success Traits related to success in this position: Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity

Expertise in mainstream Support ticketing system and support request queue management.
Communicate with customers and managers regarding case management and status

Your Responsibilities Will Be-

Serve as contact for external customers by answering technical support telephone calls, chats, and emails.
Own Tier 2 AvaTax and related Connector technical issues through resolution.
Attain intermediate/ experienced proficiency in the primary functions and technical workings for AvaTax and related Connectors, and all Avalara services.
Comprehend technical interoperability for products in Avalara Portfolio.
Manage personal ticket workload to meet department SLAs and CSAT goals, with expected clarity and quality of documentation.
Collaborate with Tier 1/2 teams and the department QA team for process improvement and training.
Set up test environments to verify reported software bugs and record in our issue tracking system Jira.
 

Work Experience

2 to 7 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, Product Management, Ticketing, Product Support, Software Support


Company Info
Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers cloud-based compliance solutions for various transaction taxes, including sales and use, VAT, GST, excise, communications, lodging, customs duties and other indirect tax types. Headquartered in Seattle, Avalara has offices across the U.S. and around the world in Canada, the U.K., Belgium, Brazil, and India. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns and other compliance documents.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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