KCS Group

Technical Support Engineer   




  Instinct Innovations Private Limited is looking for Technical Support Engineer



Job Description

We are seeking a motivated Primary Software Support Engineer to provide first-level technical support (primarily via phone) to customers. Responsibilities include software issue resolution, ticket management, and assisting with AMC management. Based in our Goregaon, Mumbai office.

Responsibilities:

Answer customer support calls, understand issues, and provide basic solutions.
Log and manage support tickets accurately.
Escalate complex issues appropriately.
Follow up with customers on ticket status.
Assist with Annual Maintenance Contract (AMC) tracking.
Contribute to the knowledge base.
Maintain professional customer communication.
Adhere to support processes.
Demo and training to clients on software.

Skills Required:

Excellent Hindi verbal communication.
Basic technical understanding of software.
Problem-solving and customer service skills.
Active listening and patience.
Basic computer literacy.
Willingness to learn ticketing systems.
Team player with good time management.

Walk-in Date/ Time-
12th April 2025, 10.30 AM - 1.00 PM

Venue-
D Wing, 7th floor, Lotus Corporate Park,
Western Express Hwy, near Jay coach Signal,
Near Ram Mandir Road, East signal, Laxmi Nagar,
Jogeshwari East, Mumbai, Maharashtra - 400063.

Contact - Priyanka
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Mumbai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Remote Support, Desktop Support, System Troubleshooting


Company Info
Instinct Innovations is your trusted technology consulting partner, specializing in high-level architectural solutions. Our mission is to augment and empower your tech team with specialized expertise and fresh perspectives. We excel at swiftly addressing technology challenges and delivering efficient solutions. By approaching projects from an outsider`s viewpoint, we provide unbiased assessments, ensuring accurate problem identification.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


12/ Apr/ 2025



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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