KCS Group

Technical Support Engineer   




  Yro Systems Private Limtied (MocDoc) is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 0 to 2 years of experience in remote IT application support (Voice Support)
Strong verbal and written communication skills in English, Hindi, and any Regional Language.
Proficiency in Microsoft Excel for reporting and data analysis.
Knowledge of SQL Server and database maintenance is an added advantage.

Must have Customer-focused mindset with adaptability to diverse customer profiles.
Strong interpersonal skills and ability to work effectively in a team environment.
Flexibility to work in variable shifts as needed.
Ability to travel as required.
Prior experience in the healthcare domain is a plus.

Job Responsibilities:

Provide technical support for MocDoc`s healthcare management software through voice, chat, and email.
Handle a high volume of customer interactions, assess issues, and ensure customer satisfaction.
Implement MocDoc`s software solutions, conduct customer training, and assist with onboarding.
Diagnose and resolve technical issues related to software applications, database management, and integrations.
Identify and document various use cases for software features to enhance functionality and usability.

Conduct periodic reviews of resolved support cases to ensure compliance with service standards.
Address service quality gaps, propose solutions, and drive initiatives for improved customer experience.
Prioritize and execute tasks efficiently in a fast-paced, deadline-driven environment.
Collaborate with internal teams to escalate and resolve complex technical issues.

Interview Date/ Time-
7th April - 12th April 2025, 11.00 AM - 4.00 PM

Venue Details-
Yro Systems Private Limtied (MocDoc)
17 3rd Cross Street, Swamy Square Building 1st Floor,
Vijaya Nagar, Velachery, Chennai, Tamilnadu
Opp to Grand Square Mall and adjacent to Erode Amman Mess

Contact Person- Balamurugan
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Chennai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Voice Support, IT Application Support, Customer Support, Troubleshooting


Company Info
MocDoc is a leading provider of healthcare management solutions based in Chennai, India. We began in 2012 as an online portal to help doctors connect with patients through technology. What started as a simple idea has since grown into a comprehensive healthcare management suite, transforming the operations of clinics, hospitals, diagnostic centers, and pharmacies.

Over the years, MocDoc has evolved beyond its initial scope. Our relentless commitment to innovation and excellence has enabled us to expand our offerings to meet the diverse needs of the healthcare industry. Today, MocDoc provides an all-encompassing platform that integrates practice management, patient records, finance tools, and more, streamlining operations and enhancing patient care.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


7, 8, 9, 10, 11, 12/ Apr/ 2025



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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