KCS Group

Technical Support Analyst   




  HCL Technologies Limited is looking for Technical Support Analyst



Job Description

HCLTech | Walk-In Drive for Technical Support Analyst on 23rd and 24th November 2024 at Hyderabad
Technical Troubleshooting Support Executive (Blended Process)

Required Technical Skills

Basic knowledge of web page designing, HTML, and JavaScript.
Proficient in multitasking and prioritizing tasks to meet deadlines.

Communication Skills

Excellent communication, organization, and client-facing skills.
Effective feedback delivery tailored to analysts` skills and tenure.
Focus on transaction quality audits in customer support for Ads.
Provide feedback, analyze data, and enhance customer experience.

Key Responsibilities

Audit and review customer interactions (chat, email, call and case comments) as per workflow and SOPs.
Prepare decks for Quality-led sessions and share insights.
Track and measure team performance metrics and conduct root cause analyses.
Provide coaching and regular calibrations to reduce errors and improve quality.

General Requirements for All Roles

Shift: US Shifts (Night Shifts)
Customer Service Skills: Empathy, ownership, and sincerity are crucial.
Qualification: Any graduate

Interested candidates can walk in for an interview on:

Interview Dates: 23rd & 24th November 2024
Timing: 10:00 AM - 5:00 PM

Walk-In Address:
Advance Business Hub, An Ascendas IT Park,
Building H-01B, Phase 2, HITEC City, Hyderabad - 500 081

Contact Persons: Shikha Tanwar

Please carry:

1 Updated Resume
1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Blended Process, IT Helpdesk, Voice Process and Chat Process


Company Info
HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


23, 24/ Nov/ 2024



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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