KCS Group

Technical Support Associate   




  Hinduja Global Solutions (India) Limited is looking for Technical Support Associate



Job Description

Candidate should be Any Graduate with excellent communication skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Troubleshooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend customer requirements well
Good understanding of ISP

Role & Responsibilities-

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
Implementing solutions; and escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; and forwarding requests.

Interview Date/ Time
11th - 20th November 2024, 10.00 AM - 7.30 PM

Venue Details-
Hinduja Global Solutions (India) Limited
#690, Gold Hill Square, Hosur Road, Popular Colony,
Bommanahalli, Bengaluru, Karnataka - 560 068.

Contact - Sharon
 

Work Experience

0 to 1 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting


Company Info
HGS (India) Limited, (HGSI) (erstwhile Geosource India Limited) a part of the Sowar group, was established in 1986 in technical and financial collaboration with Geosource Inc USA, owner of Sensor Nederland b.v. to manufacture geophone strings, seismic cables & connectors. When Geosource Inc was bought out by HGS Inc USA, Geosource India Limited changed its name to HGS (India) Ltd. Thereafter HGS Inc USA was bought and sold by a number of companies but HGSI has remained with that name. Between 2010 and 2013, Sensor Nederland/ION progressively shut its manufacturing operations in Jebel Ali (UAE), Beijing (China) and Voorschoten (the Netherlands) and shifted operations to HGSI in India.

A new dedicated factory was built to house these activities. Since 2011, HGSI has been manufacturing and supplying geophones and geophone strings to various clients of Sensor/ION all over the world, and by the end of 2013 the manufacturing of the complete range of geophones was transferred over to HGSI. From January 2015, HGSI discontinued its manufacturing arrangement with Sensor/ION and launched its own range of HG-geophones whilst maintaining the same standards that customers are accustomed to receiving as in the past. To re-introduce and augment the research and development activity which was hitherto in Sensor Nederlands domain, HGSI formed a wholly owned subsidiary, HGS Products b.v. based in The Hague, Netherlands in January 2015. HGS Products also houses the European Marketing and Sales Team.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


11, 12, 13, 14, 15, 18, 19, 20/ Nov/ 2024



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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