KCS Group

Technical Support Engineer




  QX Global Group Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with Windows/ Linux/ Mac OS environments. Good understanding of computer systems, mobile devices and other tech products.

Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities-

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
 

Work Experience

0 - 2 yrs

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Banking/Finance/Insurance 


Job Location
Ahmedabad, India 


Educational Qualification
B.E./B.Tech, M.Tech, MCA/PGDCA, BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, System Support


Company Info
QX is an IAOP award-winning company which started its own entrepreneurial journey as a small team of five chartered accountants delivering accounting services to UK businesses 19 years ago. Today it is one of the worlds Top 100 outsourcing companies and has grown to become one of the largest and fastest growing accounting and recruitment firms in India. More than 500 small to large businesses rely on QXs team of 2300 people to manage and optimize their business processes across the UK, EU, US, Australia, Canada and India. QX Ltd combines its customized and flexible approach, award-winning service delivery, specialist knowledge and experience to become a trusted service provider for its clients.
 


Address


Not Mentioned


Contact Number


Not Disclosed


Application Process


Click Here to Apply (Highly Recommended*) 




 




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