KCS Group

Technical Support Engineer




  Ribbon Communications Inc (Nasdaq: RBBN) is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate/ Post Graduate with 3 to 7 years of experience in Technical Support, Product Support, Diagnostics, Quality check, Consulting and Customer Support. Must have excellent communication and analytical skills. General proficiency with tools, systems, and procedures required to accomplish the job.

Job Responsibility-

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues
Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix
Provides technical feedback to engineering concerning product changes/ enhancements

May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation
Creates tests, tools, and diagnostic procedures for use by product support personnel
May quality check technical product documentation
Incumbents typically have a university education in an engineering specialty
 

Work Experience

3 - 7 yrs

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
Telecom 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Product Support, Diagnostics, Quality check, Consulting, Customer Support


Company Info
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in todays smart, always-on and data-hungry world.
 


Address


Not Mentioned


Contact Number


Not Disclosed


Application Process


Click Here to Apply (Highly Recommended*) 




 




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